Engineering Executive – Enterprise Technical Assistance Centre
The Job
- Interact with customers to provide information in response to inquiries, complaints and requests about Technical issues
- Gather customer’s information and determine the issue by evaluating and analysing the symptoms
- Offer alternative solutions where appropriate with the objective of retaining customer
- Create SR and escalate problems to appropriate resource/division via Siebel
- Attend to Siebel SRs achieving targets (NPS, Audit, Resolution SLAs) while adhering to given guidelines
- Ensure adherence to ISO and internal processes and driving service excellence throughout all customer transactions
- Identify and escalate priority issues per Client specifications
Entry Requirements
The Person
- Degree or Higher Diploma in Engineering
- 2+ Years experience in Telecommunications
Dialog Axiata PLC | Closing Date: 03/18/2022