SENIOR EXECUTIVE – LEARNING AND DEVELOPMENT – SERVICE DELIVERY
To ensure all operational activities related to the Learning & Development Service Delivery Team (Executive and above cadre both locally and internationally) of Legato HR Operations is driven and implemented in a timely and effective manner based on SLAs/KPIs, whilst contributing towards identifying / executing process improvement opportunities, driving and achieving a performance driven culture through all internal & external stakeholders, thereby attaining a high level of stakeholder satisfaction, meeting business and operations excellence.
KEY RESPONSIBILITIES
- Contribute to the overall achievement of the following areas under the L&D pillar within the Legato HR Operations for MAS, thereby supporting the achievement of activities in line with set standards.
- Ensure timely, accurate and seamless execution of tasks related to the learning delivery function, whilst updating required documents, records and systems as per specified Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for accurate maintenance of training records and efficient process.
- Engage in overall operational and administrative activities pertaining to the execution of the Learning calendar and delivery of programs, whilst compiling data, analyzing and reporting same accurately and based on stipulated timelines.
- Ensure all Pre/Post training program follow-up activities such as assessments, feedback and evaluations etc. are carried out and attended to in a timely and consistent manner in order to support information gathering and other pre-requisites for learning delivery.
- Adhere to the set vendor payment process governance framework and SLAs, engaging in problem solving thereby eliminating inefficiencies and enabling a smooth process flow, whilst addressing any high-level deviations with the AM – L&D – Service Delivery and addressing process delays in a timely and effective manner.
- Support the AM – L&D– Service Delivery in driving identified value projects under the L&D pillar, ensuring necessary operational activities are carried out by collaborating with required internal / external parties, ensuring timely execution and achievement project deliverables.
- Ensure relevant documents, databases and reporting related to the following areas are updated and maintained as per the standards.
- Ensure a high and consistent level of client SBU satisfaction with relevant internal/ external parties, effectively engaging and providing continuous and timely support whilst maintaining quality standards.
- Identify potential process improvement opportunities and take necessary action to implement same in order to improve the productivity and efficiency of the team.
- Ensure to complete all pre audit measures, whilst implementing post audit findings, based on the audit tool, in a timely and effective manner in relation to all internal/external/ client SBU audits, thereby maintaining /exceeding the required audit score.
KNOWLEDGE AND SKILLS
- 3 – 4 years’ experience in HR Operations, with at least 1-2 years’ experience in the BPO industry
- Ability to work under pressure with minimum supervision
- Excellent Communication/ Interpersonal & Relationship Management skills
- Analytical and Problem-Solving skills
- Time Management skills
- IT Literacy
Closing Date: 2024/03/10