Senior Executive – e-Sales Operations

Dialog Axiata Careers

The Job

  • Effectively manage and solve eSales related customer complaints and coordinating with relevant teams to and to follow-up for corrective actions
  • Sync with respective stakeholders to apply appropriate solutions to mitigate identified issues in the journey
  • Whilst working in an Agile environment and continuously review the business needs, provide suggestions.
  • Responsible for organizing and effectively engaging in end-to-end e-sales related system/product development.
  • Coordinate the user experience surveys and report the findings to the respective stakeholders for timely development initiatives
  • Constantly review SOPs are followed by the operational teams and notify the issues to the relevant operational teams to ensure the service excellence targets are met.
  • Monitor the online KYC rejections and act to enhance the resubmissions and approving rate
  • On-time order fulfillment coordination, payment validation via IPG portals, order reconciliations, refunds, dashboard creation, and reports
  • Establish productive, professional relationships with key stakeholders within the company and beyond

The Person

  • Min 2 years’ experience in Telco with at least 1-year experience in coordinating Tele and Digital channel activities and processes
  • Diploma in Digital marketing / Business Management/ or CIM/SLIM part qualification
  • Hands on experience in working with online shopper insights
  • Data analytics and extensive use of excel and other office suites
  • Strong digital & analytical mindset
  • Ability to work in complex working environment
  • Should possess good analytical skills and data gathering for dashboard creations
  • Knowledge in system development and online sales process

Dialog Axiata PLC | Closing Date: 04/08/2022

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