Executive – Policy Holder Servicing

Union Assurance is a leading corporate and the fastest growing entity in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka’s largest conglomerates. For the 9th consecutive year, the company has received the GPTW certification as a ‘Best Employer Brand,’ and in 2020 was awarded the ‘Global Employer Brand’ by the World HRD Congress.

The Job:

The person will be responsible to process policy service requests of existing customers and ensure that customer service is delivered in compliance with SLAs

Principal Accountability:

• Process policy service requests of existing customers, ensure all requests for policy service are done within the turn-around time as per the limits defined in the delegation of authority
• Maintain updated records of policy servicing activities in the company’s systems, ensuring data accuracy and integrity
• Respond to customer inquiries and resolve customer complaints related to policy servicing, demonstrating excellent customer service skills
• Process policy service requests and record weekly/monthly reporting
• Communicate with clients and take their requests in order to provide service and obtain information
• Escalate complex policy servicing requests/ issues to the senior team
• Ensure compliance with the regulatory requirements while processing policy requests
• Ensure all documentation required for policy servicing are maintained before moving ahead with the request
• Proactively identify process gaps, flaws, and opportunities for process improvements, and recommend changes

Qualifications and Experience:

• Minimum 2 years experience in Life Insurance industry.
• CIP – SLII or Part / Full Qualification in Dip -CII / AIII is essential
• Experience in a Life Policyholder Servicing Department will be an added advantage.
• Good understanding and knowledge about competitor products and practices, trends & developments in the life insurance market in Sri Lanka
• Fair understanding on regulatory framework of Insurance industry
• Very Good knowledge on life underwriting (medical & financial), diseases, medical procedures and their impact to longevity and disability, medical tests and their interpretations.
• Fair knowledge on reinsurance arrangements.  
• Broad knowledge in Microsoft office applications 
• Ability to work under minimum supervision, multi-task and work under pressure
• A self-motivated individual as well as a team player

The selected candidate for the above position will be entitled to an attractive remuneration package. Applicants who are interested are encouraged to apply on or before 30th September 2023

Union Assurance PLC

26 Sep 2023

Closing Date: 2023/09/30