Customer Support Executive – Technical

We, John Keells Office Automation (Pvt.) Ltd., the authorized distributors for Toshiba – Digital Multi-Functional Copiers and PNPL (contractual copier rental service), RISO – Digital Duplicators, Hitachi – Multimedia Projectors, ASUS – Notebooks and Tablets, Samsung – Mobile phones, Tablets, B&W/Color laser printers & LFDs, FEC & Posiflex – Point of Sales Solutions, Zebex – Barcode Scanners, Bixolon – Receipt Printers, Contex – Large Format Scanners, XYZ and Markforged – 3D Printers, Tacteasy – Interactive Whiteboards and JBL – Speakers. The company is a fully owned subsidiary of John Keells Holdings PLC.

Job Responsibilities

• Plan, organize, direct, control and evaluate the operations within establish SLA’s.
• Resolving product or service-related problems by attending to customer complaints and follow-up.
• Evaluate technical estimates and monthly revenue generation.
• Create reports and circulate on daily/weekly basis and ensure accuracy of information and pay attention to detail.
• Consult with managers relevant to technical KPI’s, development and operations.

Person Specifications

• 2-3 years’ experience in a similar capacity.
• Associate degree or Diploma in Business Administration or another related field.
• Proactive and able to work independently with minimum supervision.
• Good verbal and written communication skills.
• Computer literacy.
• This position is a 01-year fixed term contract.

Interested candidates are encouraged to apply on HIVE before the 30.10.2023.

26 Sep 2023

Closing Date: 2023/10/30