Job Description
- Effectively and pro-actively manage the adoption and optimization of Digital first agenda while researching for technology trends and best practices on new strategic initiatives that could be built around or benefit from current or future technology
- Lead the Digital Transformation journey of GSD, whilst creating engagement opportunities on new technology for internal and external customers
- Increase and enhance the knowledge of internal & external customers on exiting digital services offered by Dialog
- Conduct analysis on existing customer journeys across all online channels and re-design or implement new journeys, and ensure the best methods are selected for each customer journey
- Consolidate and create an IT governance in the existing IT funnels within the Organization and provide directions on cross use of existing technology
- Provide new optimization methods to improve customer experience within and outside division while implementing and driving key projects under digitisation within GSD
- Host quarterly Tech roadshows/discussions on latest trends and hot tech topics, and organize the Divisional Digital Strategy workshop within GSD
- Conduct periodic data analysis based on technology/process operations and customer experience to identify any correlations between operational lapses and technology outages and CEx
Entry Requirements
- The ideal candidate is required to have at least 5 years’ experience in managing Agile projects or Business Analysis in Telco domain
- BSc in IT/Computer Science or equivalent
- Knowledge in UIUX, Software development, Cloud services and Dialog Systems
Dialog Axiata PLC | Closing Date: 03/08/2022