Digital Customer Experience Lead

Dialog Careers Job

Job Description

  • Managing the Digital CXP of the Super App and the disseminator of all outbound communications including App related releases, new launches, feature additions, version updates sharing with the Dialog Customer care center
  • Coordinating different stakeholders within the App Ecosystem while managing all inbound feedback from the Dialog customer care touchpoints
  • Responsible for working closely with the product owners of mini app or the Super App UI/UX teams to simplify or smoothen the digital CXP journey
  • Developing SOPs and SLAs for managing the Customer Care for the digital customer CXP journey and managing them with the call centers and other customer touchpoints

Entry Requirements

  • Possess a bachelor’s degree
  • Minimum 2-4 years of work experience in digital CXP management
  • Excellent interpersonal skills along with basic analytical and data management skills

Dialog Axiata PLC | Closing Date: 03/31/2022

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