You are currently viewing Team Leader – BPO Operations

Job Description

We seek dynamic individuals who want to build a career in the BPM industry to be a part of our growing team

Job Responsibilities

  • Ensure accuracy, completeness and timeliness of the transactions processed by the team as per the agreed SLAs
  • Supervise the month end, quarter end and year-end financial reporting deliverables
  • Examine in detail and ensure the accuracy of the Profit and Loss and Balance Sheet 
  • Follow accounting standards and conform to the guidelines provided by the client 
  • Focus on continuous improvement of accuracy and efficiency
  • Plan and organize work methodically according to the priorities and deadlines
  • Supervise, coach and train staff on adherence to the accounting and reporting standards as well as agreed process with the client
  • Manage the daily operational queries
  • Front end the client and escalate any issues to the management for timely resolution

Candidate Profile

  • Passed finalist of CIMA or ACCA
  • 4-5 years of working experience in audit, BPM industry, or any commercial organization
  • Previous experience in handling Australian clients or working experience in Australia would be beneficial
  • Knowledge of XERO* and MYOB* is an added advantage
  • Previous experience in managing and delivering through teams is a must
  • Excellent communication skills in English (both written and spoken) are essential
  • Highly organized with attention to detail and the ability to work independently and multitask
  • Ability to prioritize work and communicate effectively with customers on assigned tasks
  • Fast learner who can work with minimum supervision
  • A team player with a positive attitude

Closing Date: 2024/03/22

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  • Post category:Hayleys PLC