Job Description
CUSTOMER EXPERIENCE OFFICER (SALARY GRADE – EXECUTIVE)
JOB RESPONSIBILITIES
- Field a high volume of inbound calls and assess customer needs.
- Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and /or responses.
- Effectively communicate with clients through written communication.
- Handle and follow-up hotline cash sales inquiries.
- Attend to e-mails addressed to the Customer Service department.
- Handle customer service-related back-end process requirements through FedEx tools/systems.
- Distribute calls/e-mails when necessary to other resources to ensure customers’ needs are handled in a timely fashion.
- Attend to general correspondences and maintain records
CANDIDATE PROFILE
- A minimum of 3 passes at G. C. E. A/L
- A minimum of 6 credits at the GCE O/L examination including English & Mathematics.
- Minimum of 2 years’ experience in a similar capacity would be an added advantage.
- Computer literacy
- Excellent communication skills in English.
- Ability to work on a shift basis
- Preferably male candidates
Closing Date: 2024/01/31