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Technical Officer – Metro Ethernet Network Operations


  • Troubleshoot network faults and neutralize service outages within defined SLAs.
  • Provide 2nd Level technical support to NOC, TAC, Provisioning and regional support teams to maintain the network availability and quality of service.
  • Take part of the 24×7 on-call support team and provide 24×7 remote or onsite technical support.
  • Analyse and Identify the service impact of planned maintenance activities.
  • Carryout routine network maintenance activities, traffic transfers, software upgrades etc.
  • Visit remote sites for routine network maintenance activities, depending on the requirement.
  • Routinely monitor network management systems and proactively take actions to avoid major quality issues and outages.
  • Configure network nodes to activate new services (L2/L3 Ethernet VPN services, TDMoIP etc.).
  • Maintain up to date network diagrams to reflect frequent topology changes.
  • Maintain network monitoring systems up to date with the routine network changes.
  • Prepare period reports based on statistics collected from network management systems.
  • Escalate network issues timely to Dialog management and vendors.
  • Ensure all racks, nodes and cables are properly installed, labelled and maintained according to the defined standards.
  • Maintain physical location records of all IP network nodes installed in the Dialog main data centres.
  • Carry out routine site visits to Dialog data centres and remote sites to inspect environment condition of the site.

Entry Requirements

  • NVQ level 5/IVQ level 5 qualification is compulsory
  • HNDE/NDT/NDES/Diploma in Technology (OUSL)/Advanced Diploma in Telecommunications Technology/Advanced Diploma in Constructive Technology/National Diploma in Engineering Technology etc
  • Strong team player with the ability to work independently
  • Motivation to learn new skills and technologies
  • Strong analytical and problem-solving skills
  • Previous experience in configuring troubleshooting IP MPLS, ISIS, BGP and Layer 2 and Layer 3 MPLS VPNs.

Dialog Axiata PLC | Closing Date: 03/11/2022

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