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Engineering Executive – Enterprise Technical Assistance Centre

The Job

  • Interact with customers to provide information in response to inquiries, complaints and requests about Technical issues
  • Gather customer’s information and determine the issue by evaluating and analysing the symptoms
  • Offer alternative solutions where appropriate with the objective of retaining customer
  • Create SR and escalate problems to appropriate resource/division via Siebel
  • Attend to Siebel SRs achieving targets (NPS, Audit, Resolution SLAs) while adhering to given guidelines
  • Ensure adherence to ISO and internal processes and driving service excellence throughout all customer transactions
  • Identify and escalate priority issues per Client specifications

Entry Requirements

The Person

  • Degree or Higher Diploma in Engineering
  • 2+ Years experience in Telecommunications

Dialog Axiata PLC | Closing Date: 03/18/2022

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