Description
- Ensure complaints/issues related to systems are resolved within given SLA’s to maintain expected level of issue resolution.
- Manage various internal / external customer complaints effectively to maintain expected complaint resolution time.
- Billing Dispute waiver calculation and posting to resolve customer issues.
- Provide correct and accurate solution to resolve the incident.
- Ensure maximum systems support is provided for internal/external staff to resolve the problems.
- Responsible for system uptimes as per the defined KPI’s.
- Responsible to monitor, analyse issues and coordinate with vendors for support.
- Participate requirement gathering sessions and giving operational requirements to bridge the requirement gaps.
Entry Requirements
- BSc Degree in IT from a recognised university
- Sound knowledge on Unix, shell scripting and SQL
- Minimum 1 to 2 year experience in IT systems operations or related field
Closing Date: 2023/09/22